My Corporate Video – Terms and Conditions

Thank you for taking the time to read the My Corporate Video Terms and Conditions. We’ve kept them to a minimum but there do need to be a few – sorry!

  1. Unfortunately any changes to your video will need to be paid for unless it is for things that are factually incorrect . That’s one of the ways we keep the cost of production so low.
  2. If you would like to be more involved in the creation of your video please select the Making Changes premium feature and you can view the script before animation begins, and also comment on the video once it’s complete. Please note that once animation begins the script is locked and any amends to the script after animation may incur an additional cost as we’ll need to rerecord the voiceover and possibly change the animation. Just so you know!
  3. If there is something that is factually incorrect in your video then we will endeavour to get this corrected as soon as possible but certainly within 5 working days from notification.
  4. We ask that you do not amend or modify the video. If you’d like change the video let us know and we can do it for you.
  5. We can only work with what you give us, so unfortunately we cannot be held liable for any errors or omissions in the information that you provide us with. We will do a little research when we create the script but will rely on the information provided by you.
  6. Sometimes, due to circumstances outside of our control, delivery may be made a little later than planned. We work hard to ensure that we cover all eventualities, but things happen. If this is the case we will let you know as soon as possible.
  7. Within the budget for the video we cannot recreate, touch-up or otherwise carry out remedial work on your logo image. If we think the quality isn’t good enough, we will let you know so that you can send us a better quality version, or ask us to help in which case there may be an additional cost to make it good enough to be included in the video.
  8. We cannot be held liable for the use that the video is put to, and we ask that you do not bring MyCorporateVideo into disrepute by associating us with any companies or activities that would make us unhappy.
  9. There may be occasions when we choose not to progress an order for a video due to the subject matter. I imagine it will be rare, but we withhold the right, just in case.
  10. Payment for our services will always be taken in advance. There may be an occasion when additional services are requested and the payment will need to be made before we undertake the services.
  11. If there is an issue with a payment, we will wait for this to be resolved before progressing with any order, just to be safe.
  12. Any costs quoted are exclusive of VAT. VAT will be added at the time of payment (it’s important to keep the country running!) We will send you a VAT receipt though, so that it’s all above board.
  13. Unfortunately there can be no refunds after payment has been made as work begins straightaway to ensure you get a really quick service.
  14. In order to keep providing a great service we may add, change or withdraw products or offers from time to time.
  15. All intellectual properties arising from the delivery of our services belong to us and you are granted a non-exclusive, non-transferrable license to use the video for business purposes.
  16. We will use the videos that we produce for our clients for promotional purposes on our websites, YouTube channel and other video hosting sites and we may use extracts in showreels and other promotional videos. Just so you know.
  17. If you’d like to use any of the designs included in your animation on your website, in printed material or elsewhere then we’d really love you too, and only for a small additional fee of £99 exc. VAT. Please get in contact with us, we’ll send you an invoice and once that’s paid we will send you through the designs.